QR CODE TROUBLESHOOTING

How to Scan the QR Code with Your Mobile Phone

Use your phone’s camera


1. Open your camera app and point it at the QR code. Most phones will automatically scan it for you.


2. It works on most phones

iPhones: Best with iPhone 10 or newer (iOS 13 or later).

Samsung/Android: Best with Galaxy S10, Note 10, or newer (Android 10 or later).


3. If your camera doesn’t scan it

You can use a free app like Google Lens to scan the code instead.

4. Best browsers to use
For the smoothest experience, use Safari, Google Chrome, or Samsung Internet.

5. Important
If your phone asks for camera access, make sure to tap “Allow.”

 

How to View the Video on the Poster

1. Point your phone at the poster.

2. Make sure the whole poster is clearly in view.

3. Hold steady and wait — the video will appear and start playing on top of the image.

Tips if it’s not working:

- Make sure the poster is clean, flat, and not damaged.

- Try scanning in good lighting (avoid glare or shadows).

- Refresh the page or close and reopen your camera if it doesn’t work at first.

- If the link won’t open, try clearing your browser’s cookies and history.

Still not working? Send us a message! Let us know what phone and browser you’re using, and we’ll help you out.